WHAT ARE AVAILABLE SHIPPING OPTIONS?
We’re offering 4 shipping services from UPS with handling fee included. There will be an increment for each additional plant depends on the service you’re using.
• UPS 3 Day Select $17
(1-3 transit days with $1 increment for each additional plant)
• UPS 2nd Day Air $29
(Second Day Delivery with $8 increment for each additional plant)
• UPS Next Day Air $59
(Next-Day Delivery with $10 increment for each additional plant)
• UPS Ground (Available only for Houston residents within a 50-mile radius) $10
(Next-Day Delivery with $1 increment for each additional plant)
ADDITIONAL INFORMATION:
•If you order multiple items or orders, you may get multiple deliveries but we will try to combine the shipping if possible and automatically issue the shipping overage. We’ll send you a shipping confirmation email for each order, so you’ll know exactly what to expect and when to expect it.
•We do not offer international shipping.
•Shipping fees are not refundable unless you receive an incorrect item.
FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING & DELIVERY:
Where are you shipping from?
We’re shipping from Katy, Texas.
I’m local, can I pick up my order?
Our studio is not open to public and pick ups are not available. However, if you live within a 50-mile radius of Houston, we do offer UPS Ground service that will quickly deliver your order at your doorstep the next day once it shipped! For example, if your package is dropped off at UPS on Monday, you will receive your order the next day, Tuesday.
What is your shipping schedule?
All orders will be shipped Monday through Wednesday. If placed after 1 pm CT on Wednesday, your order will be shipped out the following Monday.
How do you ship the plants?
Our plants are shipped in their original nursery pots, as seen in our listings, to avoid disturbing their roots before reaching their new home. We use corrugated wrap to minimize physical damages during transit and plenty of kraft paper for added protection. During colder months, 72-hour heat packs and insulation are available at no extra cost to reduce the risk of cold damages. While we take utmost care in packing, minor cosmetic damages during shipping are possible and considered normal as the plants will regrow new leaves.
Can I change the shipping/delivery address on my order?
If you already received an email with tracking number, that mean your order has been shipped. Please note that we are unable to make any changes including cancellation once the order has been shipped.
However, after your order ships, you might directly contact the carrier to inquire about updating the address or redirecting the package to a pickup facility.
Where do I find my tracking number?
When your order ships, we’ll send you an email with the carrier tracking number (note: this is a separate email from your original order confirmation email). You can also access your tracking number at tlplantstudio.com/account/login. From there, click or tap "Orders," then select your most recent order number.
Why hasn’t my tracking information updated?
Rest assured that if your tracking information doesn't populate immediately, it's normal. The carrier may take up to 24 hours to update the tracking details. Please revisit the link, and the tracking information should be updated soon.
Why is my order delayed?
While we strive to ensure timely delivery of your order, a high volume of orders can occasionally cause delays. Once your order is shipped, there might be delays due to delivery issues, such as severe weather conditions, incomplete delivery addresses, or regional service disruptions.
Why was only part of my order delivered?
If you order multiple items and orders, you may get multiple deliveries. We’ll send you a shipping confirmation email for each order, so you’ll know exactly what to expect and when to expect it.
What should I do if my order is marked as delivered but I didn’t receive it?
For the fastest service, please contact the carrier directly. Sometimes carrier tracking information may update early, resulting in potential delivery within 24 hours. If your package has not yet reached its estimated delivery date, please be patient, as it is in transit. However, if the estimated delivery date has passed, kindly reach out to the carrier for further details.